Voxpopme

CSAT/NPS Surveys

CSAT/NPS Surveys

Get customers that come back (and bring their friends too)

Reveal the why behind NPS and CSAT scores with agile video to increase brand loyalty. Enabling customers to express the rationale for scores via video adds much-needed specificity to your results, helping you address gaps, improve performance, and build a customer base that keeps coming back. And they'll bring their friends along too.

CSAT NPS Survey

CSAT/NPS Surveys, in a Nutshell

Gauging customer loyalty and measuring ongoing shifts in data and scores is crucial to understanding your customers. In today’s world, you also need to understand the "why" behind the scores, and the key indicators behind subtle shifts - and that’s something that is easier said than done. By embedding video questions into your existing CSAT and NPS studies, you can start to better understand the “why” behind changes in trends, giving much deeper insights than you would get with just a text-box.

Why Video?

Deepening your ongoing CSAT and NPS scores with qualitative video responses allows you to get to the bottom of what’s really going on, track sentiment, illuminate key findings, and easily detect shifts in customer experience. Armed with these in-depth insights, you can make informed decisions and back up your results with rich qualitative feedback and be confident your studies deliver real impact internally rather than scores alone.

 
 

More Use Cases

Reimagine your voice of the customer program and join the CX revolution with Voxpopme

Voxpopme

Relationship Surveys

Relationship Surveys

Make CX unforgettable with actionable feedback

Help your customers help you by asking for more than a score. Placing video questions at the heart of relationship surveys ignites customer interest in the feedback process, encouraging rich, engaging feedback that is far more actionable than aggregated data.

Relationship Surveys

Relationship Surveys, In a Nutshell

Gauging customer loyalty and determining which segments within your customer experience need improving is crucial to any customer experience program. In today’s world, you also need to understand the "why" behind the survey data and scores, and the key indicators behind subtle shifts - and that’s something that is easier said than done. By embedding video questions into your relationship survey waves; be it monthly, annually, or somewhere in-between; you can start to better understand the “why” behind your customers' experiences with your brand, giving much deeper insights than you would get with just a text-box.

Why Video?

Deepening your customer relationship data with qualitative video responses allows you to get to the bottom of what’s really going on, track sentiment, illuminate key findings, and easily detect shifts in customer experience. Armed with these in-depth insights, you can make easily identify which segments within your customer experience need improving, and create clear action items and next steps for improving those experiences.

More Use Cases

Reimagine your voice of the customer program and join the CX revolution with Voxpopme

Voxpopme

Intercept Surveys

Intercept Surveys

Collect in-the-moment feedback like a boss

Agile video adds another dimension to intercept surveys by making qualitative feedback fast and scalable. Integrate video into new and existing intercept touch points to capture unfiltered, raw emotions from customers in the moments that matter.

Intercept Survey

Intercept Surveys, in a Nutshell

Intercept surveys are an excellent way to collect in-the-moment feedback, in real time, right in the middle of the customer experience. Not just after, not 2 weeks later; right now.  Better understand what buying intent, and how their experience throughout the buying cycle leads to their decision to purchase.

Why Video?

Incorporating video into the most crucial touch points in the customer journey gets you closer to your target audience, offering you deeper insight into consumer behavior, all while telling a more complete story.  Collect video within in-person intercepts and online to measure the digital experience for more depth and context into the key factors that drive positive experiences and purchase.

More Use Cases

Reimagine your voice of the customer program and join the CX revolution with Voxpopme

Voxpopme

Transactional Surveys

Transactional Surveys

Optimize journeys and build stellar experiences at every touchpoint

Video gets you to the root cause of customer sentiment towards any touchpoint you're investigating. Adding VideoCX into a transactional survey allows your customers to express themselves beyond the confines of a satisfaction score and reveal why a specific interaction made or broke their experience.

Transactional Surveys

Transactional Surveys, in a Nutshell

Transactional surveys allow you to dig deeper into how particular touchpoints are affecting your customer’s relationship with your brand.  (You'll know which touchpoints need the most attention from your relationship surveys!) But how can you truly understand the customers' experience, and get to the root of why they were happy with their interaction, or not so much?

Why Video?

“What” just doesn’t cut it anymore - in today’s world, brands need to understand the “why” behind customers' experiences. Sure, text-based responses add a lot of value, but people are getting tired of them: not only are they cumbersome and time-consuming, but it’s also hard to portray emotion via text. So what’s the solution?

Incorporating video into your transactional surveys gives the respondent an alternative method of communicating, so your customers feel as if they are really being listened to. By replacing traditional text open-end responses with a video feedback question, you can generate richer, more contextual responses and provide a narrative which truly brings your customers' experiences to life. 

More Use Cases

Reimagine your voice of the customer program and join the CX revolution with Voxpopme