"Good insights should be explained in one sentence. They should be succinct, but surprise you."
Video surveys – also called video questionnaires or video research at times – are an easy way to communicate with customers at scale. After all, people share their likes, dislikes, and opinions daily. So, it’s a natural extension to ask them how and why questions to get to the bottom of their thinking and decision-making. This article discusses: What are video surveys? How video questionnaires scale customer feedback How to integrate video surveys Examples of companies that use video surveys?… Continue reading
To run an omnichannel customer experience strategy you have to know where customers are10 minute read
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