Voice of the Customer

Bringing the voice of the customer to life.

The fact is, open text responses just can’t offer a true understanding of your customers’ opinions, behaviour and motivation.

Voxpopme lets your customers tell their stories with video, bringing their voices to life and giving you a previously inaccessible insight into their world.  Our powerful automated analytics and simple tools let you explore and share this content in just a couple of clicks. Quick. Easy. Game changing.

Enhance your surveys and build authentic customer insights by adding Voxpopme video questions into your voice of the customer, customer experience and customer feedback programmes.

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In minutes you can add Voxpopme video to…

Customer Experience/CSAT Surveys

Customer Experience/CSAT Surveys

Improve customer-centricity and build loyalty by letting your consumers tell real stories about their experiences with your brand.

Net Promoter Score Programmes

Net Promoter Score Programmes

Understand the ‘why’ behind your numbers. Adding video to your Net Promoter Score programme provides valuable context to your survey metrics and drives actionable insights.

Brand Trackers

Brand Trackers

Understand why real customers’ perceptions of your brand and those of competitors change over time, for better or worse.

Customer Communities

Customer Communities

Get closer to your community members, increasing engagement and bringing your forums directly into the boardroom with video.

Segmentation Studies

Segmentation Studies

Bring your target consumer groups and personification studies to life.

Custom

Custom

Voxpopme is extremely flexible allowing you to add video feedback into any voice of the customer programme. Contact us to set up your bespoke video project today.

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Key benefits

Deeper Insight Deeper Insight

Deeper Insight

Video is the best way to deeply understand your customers' interaction with your brand, their opinions and emotions.

Customer-centric Customer-centric

Customer-centric

Make your organisation truly customer-centric by giving your consumers a voice in your boardroom.

Drive Action Drive Action

Drive Action

People respond to people, not statistics, facts and figures. Emotional content inspires action and delivers insight with greater impact.

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